Welcome to Rapchik. By booking a consultation, ordering bespoke apparel, utilizing our custom tailoring services, or commissioning haute couture ensembles, you agree to comply with and be bound by the following terms, conditions, and boutique protocols.
Effective Date: September 2026 | Rapchik Haute Couture LLP, Mumbai, India
1. Bespoke & Custom Nature of Orders
Every couture lehenga, sherwani, bespoke gown, and tailored garment produced by Rapchik is custom crafted specifically according to individual measurements, curated fabrics, and personalized hand embroidery. As each piece is completely bespoke:
- Garments are non-returnable and non-refundable once cutting or embroidery has commenced.
- Variations in hand embroidery, zari motifs, and natural silk textures are inherent characteristics of genuine artisanal craftsmanship and are not classified as manufacturing defects.
2. Advance Deposits & Payment Schedules
To initiate pattern drafting, fabric sourcing, and hand embroidery:
- A minimum 50% non-refundable advance deposit is required at the time of order booking.
- The remaining 50% balance payment is strictly payable at the time of the final fitting trial, prior to garment handover or courier dispatch.
- For urgent or express rush orders (under 14 days), 100% full advance payment and an express rush artisan surcharge may apply.
3. Fitting Trials & Measurement Milestones
Our bespoke masterclass process entails structured fitting stages to achieve millimeter precision:
- Muslin / Toile Trial: Preliminary raw cotton trial for intricate bridal silhouettes or structured jackets to finalize proportions and neckline drops.
- Semi-Finished Embroidery Trial: Live fitting of the actual garment prior to final zips, can-can cage attachment, and inner silk lining closure.
- Final Trial & Delivery: Final check of fall, waist cinch, shoulder drop, and hemline clearance with your event footwear.
- Clients are requested to attend scheduled trials within 7 days of notification to avoid production timeline delays.
4. Client-Supplied Fabrics (Job Work Tailoring)
When clients provide their own fabrics, sarees, or raw materials for custom stitching and transformation:
- Rapchik will inspect the fabric for structural strength, flaws, shrinkage tendencies, or dye bleeding before cutting.
- We cannot accept liability for fabric defects inherent in vintage heirlooms, fragile antique zari, or untreated silk prone to color bleeding.
- Any surplus left-over fabric will be safely returned to the client along with the finished garment.
5. Delivery Timelines & Global Shipping
Standard production timelines are established at order confirmation:
- Bridal & Heavy Couture: 6 to 12 weeks.
- Sherwanis & Tuxedos: 4 to 8 weeks.
- Designer Sarees, Gowns & Blouses: 2 to 4 weeks.
- Custom Tailoring & Alterations: 7 to 14 days.
- All international shipments are dispatched via DHL/FedEx Express with insured tracking. Customs duties and local import taxes in destination countries remain the sole responsibility of the recipient.
6. Post-Delivery Alterations & Fit Guarantee
We stand firmly behind our master tailoring. We provide complimentary minor fitting adjustments within 14 days of receiving your garment. Major structural redesigns requested after final approval or due to significant client weight fluctuations exceeding 2 inches may incur nominal tailoring charges.
7. Intellectual Property & Designer Sketches
All bespoke sketches, embroidery templates, digital patterns, and couture silhouettes conceptualized by Rapchik remain the exclusive intellectual property of the boutique. Clients are not permitted to replicate or mass-produce proprietary boutique designs for commercial purposes.
8. Governing Law & Jurisdiction
These terms and all couture service contracts shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject exclusively to the courts of Mumbai, Maharashtra.